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Our team of friendly wine experts combines decades of wine industry knowledge - from retail to restaurants to production - and we’re available via live chat.
Ultimate Care & Convenience
We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. You only need good wines.
We want you to be satisfied. We would love to hear from you and have the opportunity to make you happy, if for any reason you are dissatisfied. You only need good wines.
It is not common to receive a damaged bottle from TheGoodWineShop.com. Please let us know! When you do experience a problem with a shipment, we can replace your wine, issue you an account credit or process a refund for your damaged items. You only need good wines, no problems.
Incorrect or missing items
If in the rare occasion we made a packing error, we would like to resolve it for you! In the event that we shipped the incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order, TheGoodWineShop.com account credit or a refund for your missing items. You only need good wines, no problems.
Returning an unwanted order
We are happy to assist with any returns for items purchased that you no longer want or need. Please let us know and we will arrange for the return and refund you for your returned items, less the return shipping and handling charges. You only need good wines, no problems.
Reshipping - How it works : When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will assist you with the reshipment arrangements.